Frequently ask questions
Welcome to Legit Mechanics! We’re delighted to have you here. Below, you’ll find answers to some commonly asked questions about our mobile garage services in Uganda.
If you have any additional queries, feel free to reach out to our customer support team. We are dedicated to providing you with the best automotive solutions.
Legit Mechanics is a mobile garage service in Uganda that connects vehicle owners with professional mechanics. Our platform allows you to book a mechanic conveniently through our website, mobile app, or SSD code system.
Using our platform is simple. Visit our website or download our mobile app, and sign up for an account. Enter your vehicle details and the required services. Our system will match you with a qualified mechanic who will visit your desired location at the scheduled time.
We offer a wide range of automotive services, including routine maintenance, repairs, diagnostic checks, oil changes, tire replacements, battery replacements, and more. Our pool of professional mechanics is skilled in handling various vehicle makes and models.
We currently provide our services in several locations across Uganda. You can check if your area is covered by entering your location during the booking process. We are constantly expanding our coverage to serve more customers.
To schedule an appointment, simply log in to your account on our website or app. Select the desired services, preferred date, and time. Our system will find an available mechanic and confirm your appointment. You will receive a notification with the mechanic’s details and expected arrival time.
We offer secure and convenient payment options. You can pay for our services using mobile money, credit/debit cards, or through our integrated payment gateway. We prioritize the security of your financial information.
Yes, you can cancel or reschedule your appointment. Please note that cancellations made within a certain time frame may be subject to a cancellation fee. For rescheduling, make sure to notify us at least 12 hours in advance to avoid any inconvenience.
At Legit Mechanics Ltd, we have a rigorous vetting process for our mechanics. Each mechanic undergoes thorough background checks and is required to have the necessary certifications and experience in the automotive industry. We ensure that our mechanics provide top-quality service to our customers.
Customer satisfaction is our priority. If you’re not satisfied with the service provided, please contact our customer support team immediately. We will investigate the issue and take appropriate action to resolve any concerns.
For any inquiries, concerns, or feedback, you can reach our customer support team through the following channels:
Contact Customer Support
We hope these FAQs have addressed your queries. At Legit Mechanics, we strive to offer you reliable, convenient, and professional automotive services. Thank you for choosing us as your trusted mobile garage provider in Uganda!